FAQs

1. Where do you ship?

We currently ship to all U.S. states. Delivery times may vary depending on your location.

2. How long does shipping take?

Processing takes 1–2 business days.
Shipping typically takes 5–8 business days depending on the carrier and destination.

3. How can I track my order?

Once your order ships, you will receive a tracking number by email.
You can track your package directly through our tracking page or the carrier’s website.

4. What is your return policy?

We offer a 30-day return window from the date of delivery.
Returns are accepted by mail only and restocking fees are not applied.
For instructions, please check our Refund Policy.

5. What payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, and other secure methods available at checkout.

6. How can I contact customer support?

Email: support@orallium.com
Phone: +1 314 499-8176
Customer service hours:
Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed
We respond within 24 hours.