Payment policy

This Payment Policy explains the payment methods we accept, how transactions are processed, and the security measures in place when purchasing from orallium.com.

1. Accepted Payment Methods

We currently accept the following secure payment options:
Credit and debit cards (Visa, MasterCard, American Express, Discover)
PayPal
Shopify Payments
Apple Pay
Google Pay
Other payment methods available at checkout depending on your region

All payments must be authorized before your order is processed.

2. Payment Security

Your payment information is encrypted and processed securely through trusted third-party providers.
We do not store your full credit or debit card numbers on our servers.
Our website uses SSL encryption to protect all data transmitted during your checkout process.

3. Billing Information Requirements

You agree to provide accurate and complete billing information when placing an order.
If any information is incorrect, we may contact you to verify the details or cancel the order if verification is not possible.

4. Order Verification

To protect customers from fraud, some orders may require additional verification such as:
Confirmation of billing details
Proof of identity
Matching billing and shipping addresses

Orders flagged for security review may experience slight delays.

5. Currency

All prices on our website are displayed in USD (United States Dollar) unless otherwise specified.
Your bank or payment provider may apply currency conversion fees if you are purchasing from outside the United States.

6. Failed or Declined Payments

If a payment fails or is declined:
The order will not be processed
You will receive a notification to update your payment method
You may need to contact your bank or payment provider for assistance

We are not responsible for delays caused by payment failures.

7. Refunds

Refunds are issued according to our Refund Policy.
Once a refund is approved, it will be processed to the original payment method.
Banks may take a few business days to return the funds to your account.

8. Chargebacks

If you submit a chargeback without first contacting us, we reserve the right to dispute it.
We encourage all customers to reach out to our support team so we can resolve issues quickly.

9. Contact Information

If you have questions regarding payments or need assistance with a transaction, contact us:

Email: support@orallium.com
Phone: +1 314 499-8176
Address: 3016 Locust St, Saint Louis, Missouri 63103-1372

Customer service hours:

Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed
We respond within 24 hours.